Shipping Policy

Shipping Policy

We ship worldwide. Here is exactly what to expect.

Free shipping over €59

Orders of €59 or more ship free, anywhere. Below that, the shipping cost is calculated at checkout before you pay.

Processing

We pack and dispatch within 1–2 business days of your order. Orders placed at the weekend or on a public holiday are processed the next business day.

Delivery times

These windows start after dispatch, not from the moment you order. Add the 1–2 processing days for the total.

  • Europe — 4 to 7 business days
  • North America — 5 to 10 business days
  • Brazil — 8 to 14 business days
  • Other destinations — write to us before ordering and we confirm the window for your country

These are estimates, not guarantees. Customs checks, weather and carrier backlogs can add time, and the weeks around Black Friday and Christmas are the busiest of the year.

Tracking

Every order ships tracked. You get a tracking number by email as soon as the parcel leaves us. Follow it any time on our tracking page. It can take 24 to 48 hours for the first scan to appear — that is normal and does not mean anything is wrong.

Customs, duties and import taxes

Prices on this site do not include import duties or local taxes. Depending on where you live, your customs authority may charge import VAT, duty or a handling fee when the parcel arrives. These charges are set by your country, not by us, and are the recipient's responsibility.

If a parcel is refused at customs and returned to us, we refund the item price minus the outbound shipping cost.

Wrong address

Check your address carefully at checkout. If something is wrong, email us within 24 hours of ordering and we will fix it if the parcel has not shipped. Once it is with the carrier we cannot change it.

Delayed or lost parcels

If tracking has not moved for 10 business days, email us with your order number. We open a case with the carrier and, if the parcel is confirmed lost, we send a replacement or refund you in full — your choice.

Damaged on arrival

Email us within 48 hours of delivery with your order number and a photo of the item and the packaging. We replace it at no cost.

Contact

contact@dsainteyewear.com — we answer within one business day.