Refund Policy
Returns
You have 30 days from the day your order is delivered to request a return.
Frames must come back unworn, undamaged and in their original case, with any cloth or accessories included. We cannot accept frames that show wear, scratched lenses, or that arrive without the case.
How to start a return
Email contact@dsainteyewear.com with your order number and the reason. We reply with the return address and instructions. Please do not send anything back before you hear from us — unannounced parcels get lost.
Who pays return shipping
If you are returning an item because you changed your mind, the cost of sending it back is yours. We recommend a tracked service: until the parcel reaches us, it is your responsibility.
If the item is faulty, damaged in transit, or not what you ordered, we cover the return shipping in full. Email us first and we arrange it.
Refunds
Once we receive and inspect the return, we refund to the original payment method within 10 business days. Your bank or card issuer may take a few days more to show it.
Original shipping charges are not refunded on change-of-mind returns. They are refunded in full when the return is due to a fault on our side.
Exchanges
Want a different model or colour? Say so in the same email. We can process an exchange instead of a refund, subject to stock.
Faulty or damaged items
Every frame carries a 2-year warranty. If a hinge or the frame fails in normal use, email us with your order number and a photo and we replace it. The warranty does not cover accidental damage, loss, or normal wear of the lens coating.
European Union — 14-day cooling-off period
If you are shopping from the European Union you may cancel or return your order within 14 days of receiving it, for any reason and without justification. Our 30-day window is longer and applies in addition to this right.