Shipping Policy
Shipping Policy
We ship worldwide. Here is exactly what to expect.
Shipping options
| Option | Cost | Delivery |
|---|---|---|
| Standard | Free, always | 7–14 business days |
| Express | €4.90 — free on orders over €59 | 4–10 business days |
Both options are tracked. Delivery times start after dispatch — see processing below.
Processing
We pack and dispatch within 1–2 business days of your order. Orders placed at the weekend or on a public holiday are processed the next business day. Add those days to the delivery window above for the total time.
Where the range comes from
Delivery depends on where you are:
- Europe — towards the faster end, typically 4 to 7 business days on Express
- North America — typically 5 to 10 business days on Express
- Brazil and the rest of the world — towards the slower end, up to 14 business days
These are estimates, not guarantees. Customs checks, weather and carrier backlogs can add time, and the weeks around Black Friday and Christmas are the busiest of the year.
Tracking
You get a tracking number by email as soon as the parcel leaves us. Follow it any time on our tracking page. It can take 24 to 48 hours for the first scan to appear — that is normal and does not mean anything is wrong.
Customs, duties and import taxes
Prices on this site do not include import duties or local taxes. Depending on where you live, your customs authority may charge import VAT, duty or a handling fee when the parcel arrives. These charges are set by your country, not by us, and are the recipient's responsibility.
If a parcel is refused at customs and returned to us, we refund the item price minus the outbound shipping cost.
Wrong address
Check your address carefully at checkout. If something is wrong, email us within 24 hours of ordering and we will fix it if the parcel has not shipped. Once it is with the carrier we cannot change it.
Delayed or lost parcels
If tracking has not moved for 10 business days, email us with your order number. We open a case with the carrier and, if the parcel is confirmed lost, we send a replacement or refund you in full — your choice.
Damaged on arrival
Email us within 48 hours of delivery with your order number and a photo of the item and the packaging. We replace it at no cost.
Contact
contact@dsainteyewear.com — we answer within one business day.